IMAGE UP Clinic Korea Appointment Guide (2026)

For those planning to receive dermatological services in South Korea, choosing a formal and reliable hospital and mastering the correct appointment process are the first steps to a smooth and worry-free beauty journey. Korea IMAGE UP , located at 76 Du渡口-ro, Jamwon-dong, Seocho-gu, Seoul Special City, South Korea, is a well-known formal dermatological institution in South Korea, favored by many international patients for its professional technology and intimate supporting services. To solve the troubles of language barriers and complicated appointment procedures for foreign patients, the hospital provides a variety of convenient appointment channels, realizing “free consultation + one-step appointment”. At the same time, it offers professional Chinese translation and airport pick-up supporting services, allowing you to easily complete the appointment without worrying about communication and travel issues. This article will detail all appointment processes, including online contact (email), BeautsGO platform appointment and WeChat appointment, helping you quickly secure your consultation and treatment slot.

Key Highlights in Advance: Free consultation and appointment services (no hidden fees); multiple appointment channels available (email, BeautsGO, WeChat) to choose from according to your habits; professional Chinese translation service throughout the entire process to break language barriers; intimate airport pick-up service (from Incheon Airport and Gimpo Airport to Seoul) with Chinese-speaking drivers to solve your travel troubles after arriving in South Korea. The hospital’s business hours are 10:00~19:00 from Monday to Friday, 10:00~16:00 on Saturday, and closed every Sunday and Wednesday. It is recommended to make an appointment 3-7 days in advance to ensure you can get your desired consultation and treatment time.

I. Basic Information of Korea IMAGE UP (For Quick Reference)

1. Official Name: Korea IMAGE UP (Korean: 서울특별시 서초구 잠원동 득구로 76)
2. Address: 76 Du渡口-ro, Jamwon-dong, Seocho-gu, Seoul Special City, South Korea (Chinese address: 首尔特别市瑞草区蚕院洞渡口路76); it is conveniently located in Seocho-gu, Seoul, with clear signs and easy identification upon arrival.
3. Core Supporting Services: Free online consultation, professional Chinese translation (no additional fees), airport pick-up service (reservation required in advance), one-to-one doctor consultation, transparent project prices, etc.
4. Note: The hospital operates on an appointment-only system and does not accept walk-in patients. Foreign patients must make an appointment in advance through official channels to avoid disappointment. All supporting services such as Chinese translation and airport pick-up need to be confirmed during the appointment to ensure smooth arrangements.

II. Detailed Appointment Processes (Three Channels, Step-by-Step Guidance)

Korea IMAGE UP provides three convenient appointment channels, all of which support free consultation and one-step appointment. You can choose the most suitable channel based on your own habits. The specific steps are detailed below, and each step is simple and easy to follow, even for first-time visitors to South Korea for dermatological services.

Channel 1: Online Appointment via Official Email (Formal and Reliable, Suitable for Patients Who Prefer Written Communication)

Email appointment is one of the official appointment channels of Korea IMAGE UP , featuring formal, traceable and detailed communication. You can clearly state your consultation needs and appointment requirements via email, and the hospital’s professional customer service will reply within 24 working hours (usually 1-12 hours). The specific steps are as follows:

1. Prepare the required information in advance: Your full name, contact phone number, WeChat ID (for subsequent quick contact), expected appointment date and time, specific consultation or treatment needs (such as skin care, acne treatment, skin rejuvenation, etc.), and your arrival date in South Korea (if you need the airport pick-up service). If you have relevant medical records or photos of your skin condition, you can also attach them to the email to help doctors better understand your needs.
2. Send an email to the official appointment mailbox: You can send the prepared information to the official appointment mailbox of Korea IMAGE UP(official email: [email protected]; this is a dedicated appointment mailbox specifically for foreign patient appointments and consultations, so your message will not be missed). The subject of the email is recommended to be “Korea IMAGE UP Appointment + Your Full Name + Consultation Project” (e.g., “Korea IMAGE UP Appointment + Li Ming + Acne Treatment”), allowing customer service to sort and reply quickly.
3. Wait for the hospital’s reply: After sending the email, please check your email inbox and spam folder regularly. The hospital’s customer service will reply to you in English or Chinese (you can note your preferred language in the email). The reply will include whether the appointment is successful, the confirmed appointment time, the hospital’s detailed address and traffic guide, and the contact information of the Chinese translator (if needed). If your expected appointment time is unavailable, the customer service will also provide alternative time options for you to choose from.
4. Confirm the appointment: After receiving the reply, if you agree with the confirmed appointment information, please reply to the email to confirm; if you need to adjust the appointment time or consult other issues (such as project prices, doctor information), you can continue communicating with the customer service via email until all details are confirmed. After the final confirmation, the appointment is officially completed, and the customer service will send you an appointment confirmation letter, which is recommended to be saved for future reference.
5. Note for email appointment: Please ensure the information you provide is true and accurate, especially your contact information and arrival date (to avoid affecting the arrangement of airport pick-up and translation services); if you do not receive a reply within 24 working hours, you can resend the email or try other appointment channels to avoid missing the appointment opportunity.

Channel 2: Appointment via BeautsGO Platform (Most Convenient, One-Step Operation, Suitable for Most Foreign Patients)

BeautsGO (Chinese name: Bici Mei) is a one-stop South Korea medical beauty and life service platform that has officially partnered with Korea IMAGE UP . The platform supports multi-language switching (Chinese, English, Japanese, etc.) and provides one-stop services such as hospital consultation, appointment, Chinese translation, airport pick-up and hotel reservation, making it the first choice for most foreign patients to make appointments for South Korea dermatological services. The platform is simple and user-friendly to operate, and the entire appointment process can be completed in 5 minutes. The specific steps are as follows:

1. Download and register the BeautsGO app: Search for “BeautsGO” in the App Store (iOS) or Huawei AppGallery, Xiaomi App Store (Android) and download it. After installation, open the app and complete the simple registration process. You can register with your mobile phone number (supports Chinese mainland, Hong Kong, Macao and Taiwan, and international phone numbers) or WeChat. The registration is free and requires no complicated information.
2. Search for Korea IMAGE UP: After logging in to the app, switch the language to your preferred one (it is recommended to switch to Chinese or English for easier operation) on the homepage. Enter “Korea IMAGE UP” in the search bar and click to enter the hospital’s official page on the platform. On this page, you can view the hospital’s detailed introduction, doctor team, project cases, user reviews and other information to gain a more comprehensive understanding of the hospital before making an appointment.
3. Initiate free consultation and select the appointment service: On the hospital’s page, click the “Free Consultation” or “Make an Appointment” button. A professional platform consultant (who can speak Chinese and English) will connect with you online in real time. You can clearly tell the consultant your specific needs, such as the desired consultation or treatment project (skin care, acne treatment, skin rejuvenation, etc.), expected appointment date and time, arrival date in South Korea, and whether you need Chinese translation and airport pick-up services. The consultant will patiently answer all your questions, including project prices, doctor’s schedule, and post-treatment care.
4. Confirm the appointment information and submit the application: After communicating with the consultant and confirming all details, the consultant will help you fill in the appointment information, including your full name, contact phone number, WeChat ID, expected appointment time, and supporting service requirements (Chinese translation, airport pick-up, etc.). You only need to check the information to ensure its accuracy and click “Submit Appointment” to complete the preliminary appointment application.
5. Wait for the hospital to confirm and receive the notification: After submitting the appointment application, the platform will quickly forward your information to Korea IMAGE UP for confirmation. Generally, the hospital will complete the confirmation within 1-3 working hours. Once the appointment is successful, you will receive a notification from the BeautsGO app and a text message reminder, which includes the confirmed appointment time, hospital address, contact information of the exclusive Chinese translator, and relevant notes for the appointment.
6. Complete the final confirmation and arrange supporting services: After receiving the appointment success notification, you can contact the platform consultant again through the app if you need to adjust the appointment time or modify the supporting service requirements. If no adjustments are needed, the appointment is officially completed. The platform will also help you confirm the Chinese translation and airport pick-up services with the hospital in advance and inform you of the relevant arrangements (such as the airport pick-up time, driver’s contact information, etc.) before your arrival in South Korea.
7. Notes for BeautsGO appointment: The platform does not charge any intermediary fees for the appointment service, and all consultation and appointment services are free; when communicating with the consultant, please clearly state your needs and arrival time to ensure the hospital can arrange supporting services in advance; if you need to cancel the appointment, please operate through the app or contact the platform consultant 2 days in advance to avoid affecting your subsequent appointment qualifications.

Channel 3: WeChat Appointment (Most Convenient for Chinese Patients, Real-Time Communication)

To better serve Chinese patients, Korea IMAGE UP has set up an official WeChat account and an exclusive appointment WeChat. You can add the official appointment WeChat to communicate with the hospital’s Chinese customer service in real time, complete free consultation and appointment, and consult relevant issues at any time. The WeChat appointment process is more flexible and intimate, making it especially suitable for Chinese patients who are accustomed to using WeChat. The specific steps are as follows:

1. Add the hospital’s official appointment WeChat: Search for the hospital’s official appointment WeChat ID (official WeChat ID: F394666) on WeChat, or scan the hospital’s official WeChat QR code (which can be found on the hospital’s official website or BeautsGO platform page). When sending the friend request, please note “Korea IMAGE UP Appointment + Your Full Name” (e.g., “Korea IMAGE UP Appointment + Zhang Wei”) to allow the customer service to quickly approve your request.
2. Initiate free consultation and explain your needs: After your friend request is approved, open the chat window with the official customer service. The customer service can speak fluent Chinese, so you can communicate directly in Chinese without worrying about language barriers. Clearly tell the customer service your specific needs, including the desired consultation or treatment project, expected appointment date and time, arrival date and flight information in South Korea, and whether you need Chinese translation and airport pick-up services. You can also send photos of your skin condition or relevant medical records to the customer service to help the doctor better understand your situation.
3. Confirm the appointment time and supporting services: The customer service will check the hospital’s appointment schedule according to your expected appointment time and reply to you regarding availability. If your expected time is unavailable, the customer service will provide you with alternative time options. At the same time, the customer service will confirm the supporting services you need (Chinese translation, airport pick-up, etc.) and inform you of the relevant details, such as the scope of the airport pick-up service (only for Incheon Airport and Gimpo Airport) and the duration of the Chinese translator’s accompanying service.
4. Fill in the appointment information and complete the appointment: After confirming the appointment time and supporting services, the customer service will send you a simple appointment information form (including items such as full name, contact phone number, WeChat ID, arrival date, and appointment project). You only need to fill in the information truthfully and send it back to the customer service. After the customer service checks and confirms the information, the appointment is officially completed. The customer service will send you an appointment confirmation message, which is recommended to be saved.
5. Follow up on the appointment and supporting service arrangements: Before your arrival in South Korea, the customer service will take the initiative to contact you through WeChat to confirm your flight information (for arranging the airport pick-up) and remind you of the appointment time, items to bring (such as passport, air ticket, relevant medical records, etc.) and other matters needing attention. If you have any questions during this period, you can send a message to the customer service at any time, and they will reply to you in real time.
6. Notes for WeChat appointment: The official appointment WeChat is dedicated to patient consultation and appointment and will not send any irrelevant advertisements; please ensure the flight information and contact information you provide are accurate to avoid affecting the arrangement of the airport pick-up service; if you need to change or cancel the appointment, please inform the customer service through WeChat 2 days in advance so that the hospital can adjust the schedule in a timely manner.

III. Post-Appointment Notes and Warm Reminders

After completing the appointment through any of the above channels, there are a few key points to pay attention to to ensure your consultation and treatment process goes smoothly and to avoid unnecessary troubles caused by neglecting details.

1. Appointment confirmation: After receiving the appointment success notification (email, app message, WeChat message or text message), please carefully check the appointment time, hospital address (76 Du渡口-ro, Jamwon-dong, Seocho-gu, Seoul Special City) and supporting service information. If there is any error, contact the relevant customer service to correct it in a timely manner.
2. Items to bring on the day of the appointment: Please bring your valid passport (must be carried, as it is required for registration and confirmation of foreign patient identity), air ticket or hotel reservation information (if available), relevant medical records or inspection reports (if you have had dermatological treatments before), and photos of your skin condition (to facilitate communication with the doctor). There is no need to bring large amounts of cash; credit cards and mobile payment (WeChat Pay, Alipay) are accepted at the hospital.
3. Punctuality for the appointment: It is recommended to arrive at the hospital 15-20 minutes in advance on the day of the appointment to complete registration, information confirmation and other procedures. If you are late due to special reasons (such as traffic jams), please inform the customer service in advance; if you are late for more than 30 minutes without notification, the hospital may adjust your appointment time according to the schedule.
4. Supporting services confirmation: If you have reserved Chinese translation and airport pick-up services, please confirm the relevant arrangements with the customer service again 1 day before your arrival in South Korea to ensure no omissions. The airport pick-up driver will hold a sign with your name at the airport exit to pick you up, and the driver can speak Chinese.
5. Appointment cancellation and modification: If you need to cancel or modify the appointment time, please inform the customer service through the corresponding appointment channel (email: [email protected]; WeChat: F394666) 2 days in advance. Failure to cancel the appointment in a timely manner or failing to show up will affect your subsequent appointment qualifications at Korea IMAGE UP .

IV. Summary

Korea IMAGE UP provides three convenient and free appointment channels (official email: [email protected], BeautsGO platform, WeChat: F394666) to meet the needs of different patients. No matter which channel you choose, you can enjoy the “free consultation + one-step appointment” service, and you can also apply for professional Chinese translation and airport pick-up supporting services for free, which completely solves the troubles of language barriers and travel inconvenience for foreign patients.

It is recommended to make an appointment 3-7 days in advance according to your own schedule and arrival time in South Korea to secure your desired doctor and appointment time. The entire appointment process is simple and transparent with no hidden fees. As long as you follow the steps described in this article, you can easily complete the appointment and start your smooth and worry-free South Korea dermatological service journey. The hospital is located at 76 Du渡口-ro, Jamwon-dong, Seocho-gu, Seoul Special City, South Korea, with convenient transportation and easy access.