IMAGE UP Clinic Korea Appointment Guide (2026)

For those planning to receive dermatological services in South Korea, choosing a formal and reliable hospital and understanding the correct appointment process are the first steps towards a smooth and worry-free experience. Korea IMAGE UP, located at 76 Du-gu-ro, Jamwon-dong, Seocho-gu, Seoul Special City, South Korea, is a well-known and professional dermatology institution favored by many international patients for its advanced technology and attentive support services. To help overcome language barriers and simplify the appointment process, the hospital offers various convenient booking options, enabling “free consultation + one-step appointment.” It also provides professional Chinese translation services and airport pick-up, ensuring that you can easily schedule your appointment without worrying about communication or transportation. This article will detail all the appointment procedures, including online contact, booking through the BeautsGO platform, and WeChat appointments, to help you secure your consultation and treatment time quickly.

Key Benefits in Advance: Free consultation and appointment services without hidden fees; multiple booking channels available (email, BeautsGO, WeChat) to suit your preferences; professional Chinese translation throughout the process; convenient airport pick-up services from Incheon and Gimpo Airports to Seoul, provided by Chinese-speaking drivers. The hospital is open from 10:00 AM to 7:00 PM Monday to Friday, 10:00 AM to 4:00 PM on Saturdays, and is closed on Sundays and Wednesdays. It is recommended to book 3-7 days in advance to ensure you get the desired consultation and treatment time.

I. Basic Information about Korea IMAGE UP (For Quick Reference)

1. Official Name: Korea IMAGE UP (Korean: 서울특별시 서초구 잠원동 득구로 76)
2. Address: 76 Du-gu-ro, Jamwon-dong, Seocho-gu, Seoul Special City, South Korea. It is conveniently located in Seocho-gu, with clear signs making it easy to find upon arrival.
3. Core Support Services: Free online consultation, professional Chinese translation (without extra charges), airport pick-up service (required to reserve in advance), one-on-one doctor consultations, transparent treatment prices, and more.
4. Note: The hospital operates on a reservation-only system and does not accept walk-in patients. International patients must make reservations in advance through official channels to avoid disappointment. All support services, such as translation and airport pick-up, must be confirmed during the reservation process to ensure smooth arrangements.

II. Detailed Appointment Procedures (Three Channels, Step-by-Step Guidance)

Korea IMAGE UP provides three convenient booking channels, all of which offer free consultations and one-step appointments. You can choose the channel that best suits your needs. The specific steps are outlined below, and each step is simple and easy to follow, even for those visiting South Korea for the first time.

Channel 1: Online Appointment via Official Email (Formal and Reliable, Suitable for Patients Who Prefer Written Communication)

Email appointment is one of the official appointment methods at Korea IMAGE UP, offering formal, traceable, and detailed communication. You can clearly state your consultation needs and appointment requirements via email, and the hospital’s professional customer service will respond within 24 working hours (usually 1-12 hours). The specific steps are as follows:

1. Prepare the necessary information in advance: Your full name, contact phone number, WeChat ID (for quick communication later on), the desired appointment date and time, the specific consultation or treatment you need (such as skin care, acne treatment, skin rejuvenation, etc.), and your arrival date in South Korea (if you require airport pick-up service). If you have any relevant medical records or photos of your skin condition, you can also attach them to your email to help the doctors better understand your needs.
2. Send an email to the official appointment email address: You can send the prepared information to Korea IMAGE UP’s official appointment email: [email protected]. This is a dedicated email address for foreign patient appointments and consultations, so your message will not be overlooked. It is recommended that you include “Korea IMAGE UP Appointment + Your Full Name + Consultation Topic” in the subject line of your email (for example, “Korea IMAGE UP Appointment + Li Ming + Acne Treatment”) to help the customer service sort through your messages and respond promptly.
3. Wait for the hospital’s response: After sending the email, please check your inbox and spam folder regularly. The hospital’s customer service will respond to you in English or Chinese (you can indicate your preferred language in the email). The response will inform you whether the appointment has been confirmed, the scheduled appointment time, the hospital’s detailed address and directions, and the contact information for the Chinese translator (if needed). If the desired appointment time is not available, the customer service will also provide alternative options for you to choose from.
4. Confirm the appointment: Once you receive the response, if you agree with the confirmed details, please reply to confirm the appointment. If you need to adjust the appointment time or have other questions (such as about treatment costs or doctor information), you can continue communicating with the customer service via email until all details are settled. After the final confirmation, the appointment is officially confirmed, and the customer service will send you an appointment confirmation letter, which it is recommended that you save for future reference.
5. Notes for email appointments: Please ensure that the information you provide is true and accurate, especially your contact details and arrival date, to avoid affecting the arrangement of airport pick-up and translation services. If you do not receive a response within 24 working hours, you can resend the email or try other appointment methods to ensure you do not miss your appointment opportunity.

Method 2: Appointment through the BeautsGO Platform (Most convenient, one-step process, suitable for most foreign patients)

BeautsGO (Chinese name: Bici Mei) is a one-stop South Korea medical beauty and lifestyle service platform that has officially partnered with Korea IMAGE UP. The platform supports multiple languages (Chinese, English, Japanese, etc.) and offers comprehensive services including hospital consultations, appointment scheduling, Chinese translation assistance, airport pick-up, and hotel reservations, making it the preferred option for most foreign patients looking to schedule dermatological treatments in South Korea. The platform is easy to use, and the entire appointment process can be completed in just 5 minutes. The specific steps are as follows:

1. Download and register the BeautsGO app: Search for “BeautsGO” in the App Store (for iOS devices) or the Huawei AppGallery, Xiaomi App Store (for Android devices), and download it. After installing the app, complete the simple registration process using your mobile phone number (supporting numbers from mainland China, Hong Kong, Macau, Taiwan, and international numbers) or WeChat. Registration is free and does not require any complex information.
2. Search for Korea IMAGE UP: After logging in to the app, switch the language to your preferred one (Chinese or English is recommended for ease of use) on the home page. Enter “Korea IMAGE UP” in the search bar and click to access the hospital’s official page on the platform. On this page, you can view detailed information about the hospital, the doctor team, case studies, user reviews, and more, to help you make an informed decision before booking an appointment.
3. Initiate a free consultation and select an appointment service: On the hospital’s page, click the “Free Consultation” or “Make an Appointment” button. A professional platform consultant (who can speak both Chinese and English) will connect with you online in real time. You can clearly explain your specific needs to the consultant, such as the type of consultation or treatment you desire (skincare, acne treatment, skin rejuvenation, etc.), the estimated appointment time and date, your arrival date in South Korea, and whether you need Chinese translation or airport pick-up services. The consultant will patiently answer all your questions, including the costs of the services, the doctor’s schedule, and post-treatment care.
4. Confirm the appointment details and submit the application: After communicating with the consultant and confirming all the details, the consultant will assist you in filling out the appointment form, including your full name, contact phone number, WeChat ID, expected appointment time, and any additional service requirements (such as Chinese translation or airport pick-up). Simply review the information to ensure its accuracy and click “Submit Appointment” to complete the preliminary application process.
5. Wait for the hospital to confirm and receive the notification: Once you submit the appointment application, the platform will promptly send your information to Korea IMAGE UP for confirmation. Generally, the hospital will respond within 1-3 working hours. Once the appointment is confirmed, you will receive a notification via the BeautsGO app and a text message, which will include the confirmed appointment time, hospital address, contact information for the dedicated Chinese translator, and any other relevant details.
6. Complete the final confirmation and arrange additional services: After receiving the confirmation notice, you can contact the platform consultant again through the app if you need to adjust the appointment time or change your service options. If no adjustments are required, the appointment is officially confirmed. The platform will also assist you in arranging Chinese translation and airport pick-up services in advance, and provide you with all the necessary details, such as the pick-up time and the contact information of the driver, before your arrival in South Korea.
7. Notes for BeautsGO appointments: The platform charges no fees for appointment services, and all consultations and appointments are free of charge. When communicating with the consultant, please clearly state your needs and arrival time so that the hospital can prepare the necessary support services in advance. If you need to cancel an appointment, please do so through the app or contact the platform consultant at least 2 days in advance to avoid affecting your future appointment opportunities.

Channel 3: WeChat Appointment (Most convenient for Chinese patients, with real-time communication)

To better serve Chinese patients, Korea IMAGE UP has established an official WeChat account and a dedicated WeChat appointment service. You can add the official appointment WeChat to communicate in real time with the hospital’s Chinese customer service, complete free consultations and appointments, and ask any related questions at any time. The WeChat appointment process is more flexible and convenient, making it particularly suitable for Chinese patients who are accustomed to using WeChat. The specific steps are as follows:

1. Add the hospital’s official appointment WeChat: Search for the hospital’s official WeChat ID (official WeChat ID: F394666) on WeChat, or scan the hospital’s official WeChat QR code (which can be found on the hospital’s website or the BeautsGO platform page). When sending a friend request, please include “Korea IMAGE UP Appointment + Your Full Name” (for example, “Korea IMAGE UP Appointment + Zhang Wei”) to help the customer service approve your request more quickly.
2. Initiate a free consultation and explain your needs: Once your friend request is approved, open the chat window with the official customer service. The customer service can speak fluent Chinese, so you can communicate directly in Chinese without any language barriers. Clearly tell the customer service your specific needs, including the type of consultation or treatment you desire, the estimated appointment time and date, your arrival information in South Korea, and whether you need Chinese translation or airport pick-up services. You can also share photos of your skin condition or relevant medical records to help the doctor better understand your situation.
3. Confirm the appointment time and additional services: The customer service will check the hospital’s schedule based on your preferred appointment time and let you know if it is available. If the time you requested is not available, the customer service will provide alternative options. At the same time, the customer service will confirm the additional services you need (such as Chinese translation or airport pick-up) and provide you with all the relevant details, such as the scope of the airport pick-up service (available only at Incheon and Gimpo Airports) and the duration of the translator’s assistance.
4. Fill in the appointment information and complete the reservation: After confirming the appointment time and additional services, the customer service will send you a simple form with your personal details, contact information, WeChat ID, arrival date, and the specific treatment item. You just need to provide accurate information and send it back to the customer service. Once the information is verified, the reservation is officially confirmed. The customer service will then send you a confirmation message, which it is recommended that you save.
5. Follow up on the appointment and support services: Before your arrival in South Korea, the customer service will contact you via WeChat to confirm your flight details (so that we can arrange for airport pick-up) and remind you of the appointment time, necessary documents to bring (such as passport, flight ticket, medical records, etc.), and other important matters. If you have any questions during this period, feel free to message the customer service at any time, and they will respond promptly.
6. Notes for WeChat appointments: The official WeChat account for appointments is dedicated to patient consultation and scheduling only and will not send any unrelated advertisements. Please ensure that the flight information and contact details you provide are accurate to avoid any delays in the airport pick-up service. If you need to change or cancel your appointment, please notify the customer service via WeChat at least 2 days in advance so that the hospital can make the necessary adjustments.

III. Post-appointment Notes and Reminders

After completing your appointment through one of the above methods, there are several key points you should pay attention to to ensure a smooth consultation and treatment process and to avoid any unnecessary issues due to overlooked details.

1. Confirmation of the appointment: Upon receiving the confirmation notice (email, app message, WeChat message, or text message), please carefully check the appointment time, hospital address (76 Du-guk-ro, Jamwon-dong, Seocho-gu, Seoul Special City), and any related support service information. If there are any errors, please contact the customer service immediately to correct them.
2. Items to bring on the day of the appointment: Please bring your valid passport (required for registration and verification of your identity as a foreign patient), flight ticket or hotel reservation information (if available), relevant medical records or test reports (if you have previously received dermatological treatment), and photos of your skin condition (to assist the doctor in the consultation). There is no need to bring large amounts of cash; credit cards and mobile payment methods (such as WeChat Pay or Alipay) are accepted at the hospital.
3. Punctuality for the appointment: It is recommended to arrive at the hospital 15-20 minutes before the scheduled appointment time to complete registration and other procedures. If you are delayed due to special circumstances (such as traffic), please inform the customer service in advance. If you are more than 30 minutes late without notifying us, the hospital may adjust your appointment time accordingly.
4. Confirmation of support services: If you have reserved Chinese translation services or airport pick-up, please confirm these arrangements with the customer service again 1 day before your arrival in South Korea to ensure nothing is overlooked. The airport pick-up driver will wait for you at the exit with a sign bearing your name and can communicate in Chinese.
5. Cancellation and modification of appointments: If you need to cancel or change your appointment time, please notify the customer service through the corresponding channel (email: [email protected]; WeChat: F394666) at least 2 days in advance. Failing to cancel the appointment on time or not showing up will affect your ability to schedule future appointments at Korea IMAGE UP.

IV. Summary

Korea IMAGE UP offers three convenient and free appointment channels (official email: [email protected], BeautsGO platform, WeChat: F394666) to meet the needs of different patients. Regardless of which channel you choose, you can enjoy the “free consultation + one-step appointment” service, and you can also apply for professional Chinese translation and airport pick-up support services for free, which completely eliminate the barriers of language and travel inconvenience for foreign patients.

It is recommended to make an appointment 3-7 days in advance, based on your own schedule and arrival time in South Korea, to ensure you get the doctor and appointment time you desire. The entire appointment process is simple and transparent, with no hidden fees. As long as you follow the steps outlined in this article, you can easily complete the appointment and begin your smooth and worry-free dermatology treatment experience in South Korea. The hospital is located at 76 Du-guk-ro, Jamwon-dong, Seocho-gu, Seoul Special City, South Korea, offering convenient transportation and easy access.